Contact us We want to make sure you’re completely happy with your shopping experience. If you have any feedback then please get in touch. You can contact our Customer Service team here.
Making a purchase Payments can be made by Visa, Mastercard, Maestro, Visa Debit, Electron, and American Express. When placing your order, you will be asked to provide your card details for payment. Please note that at this point this is a pre-authorised transaction only and payment will not be taken from your card until we are ready to dispatch your order, or any individual items contained in that order if you are receiving more than one delivery per order. In addition to the total amount charged for your order, we will hold a £1 pre-authorisation amount for up to 5 days. This will be refunded once your payment is complete. In most cases, your order will be prepared for dispatch shortly after placing your order and in this instance, payment will be taken from your card at the same time.
Out of stock and busy periods If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund if you have already paid by card. Whilst we make every effort to deliver your goods as quickly as possible, during busy periods this may take longer than we would like.
Delivery All orders are dispatched via courier delivery service. Our couriers will deliver to the address stated on your order. Proof of delivery is in place with all orders and this means that we will need a signature accepting the delivery. In the event that we are unable to deliver, a card will be left with instructions to arrange redelivery. In the unlikely event that delivery cannot be made on two occasions, the goods will be returned to Greenercorner and a further charge may be payable to have the goods re-dispatched.
Delivery of restricted items Some of the products that we sell can be unsafe or dangerous to children. All goods must be signed for on delivery by an adult aged 18 or over.
Our responsibilities to you We sell products for your personal use in your home or garden. Some of these carry certain safety risks and must be used with caution and as advised in the accompanying product notes. That said, we do accept liability for any losses in the event of personal injury, proven to be as a direct result of our negligence. However, all other losses, direct and indirect, are excluded. In our discretion, you may be refunded the price you paid for the product in the event of any complaint. Please write to [email protected]